Show All Answers

1. How do start in or discontinue water service in my name?

A form will need to be filled out online or in person at DuPont City Hall.

If you are moving from one DuPont property to another, you will need to fill out two forms: one for the home being vacated and the second form for the new home. 

2. When will I receive my water bill?/ Can I change the due date?

The water billing cycle is bi-monthly. The bill is due on the 20th of the odd month. If you do not receive your bill after the first week of the odd month, please contact us. 

Our utility billing is based on location so no, the due date cannot be changed. 

3. What should I expect to pay each bill?

Water & Stormwater rates can be found here on the city's website. 

All new renters are also charged a $100 deposit which can only be waived by the owner/ property manager. This $100 will be applied to your final bill with the remaining balance refunded to you.

During summer months, expect a higher bill due to the usage of irrigation and sprinkler systems. If you suspect that there may be a leak on your property due to a substantially higher bill, please give us a call.

4. How can I pay my bill?

You can sign up for Auto Pay, make a one-time payment online, visit City Hall, or you can also drop your payment in check form within the utility drop box (NO cash in the drop box, please!) which is located along the City Hall Parking Lot by the Sequalitchew Creek Trailhead.

More information about these programs may be found here. 

5. If I miss a payment will my water be shut off?

• A past due notice will be sent to your address on 1st of the month following the original due date. 
• A yellow door hanger will be placed on your front door on the 1st of the month following your past due notice. 
• 72-hours following a door hanger, your water will be shut off and the account locked. You will need to pay the full balance on the account plus a re-connection fee of  $25. Note: this is following a whole billing cycle and therefore the amount owed will comprise two billing cycles! 

6. I have multiple utility accounts within the city, can they be combined into one bill?

No, because our billing cycles are based on location and we cannot combine bills. You an add them to your online profile when you register your account for auto-pay.